Frequently Asked Questions

Still have questions?

call 301 453-8364

General

Q What areas does Mobile Locksmith Pro serve? expand_more

A We serve a wide service area and our coverage is growing. Our mobile technicians travel to your location, so there is no need to come to us. Call 301 453-8364 to confirm service in your area.

Q Is Mobile Locksmith Pro licensed and insured? expand_more

A Yes. Mobile Locksmith Pro is fully licensed and insured. Our technicians carry active credentials and maintain ongoing training in current lock and key technologies. Call 301 453-8364 if you have questions about our licensing.

Q Do you offer a warranty on your work? expand_more

A We stand behind every job with a 30-day satisfaction warranty. If an issue arises with work we performed, we will return and resolve it at no additional charge. Call 301 453-8364 to learn more.

Q What are your hours of operation? expand_more

A We are available seven days a week, day and night. Our team responds to service requests around the clock. Call 301 453-8364 to reach us.

Q How do I schedule a locksmith appointment? expand_more

A You can call us directly at 301 453-8364 or submit a request through the form on our website. We accommodate same-day appointments when availability allows and will confirm your time window promptly. Call 301 453-8364.

Q What should I have ready when I call? expand_more

A It helps to know the type of lock or vehicle involved, your location, and the nature of the issue. For vehicle services, have your registration or proof of ownership available. Call 301 453-8364 to get started.

Q Do your technicians arrive in marked vehicles? expand_more

A Yes. Our technicians arrive in clearly identified Mobile Locksmith Pro service vehicles, fully equipped with the tools and parts needed to complete most jobs on the first visit. Call 301 453-8364 to schedule service.

Q Can I request a specific technician? expand_more

A We do our best to accommodate technician requests based on availability and location. Let us know your preference when scheduling and we will try to arrange it. Call 301 453-8364.

Q Do you provide locksmith services for property managers? expand_more

A Yes. We work with property managers and landlords who need rekeying between tenants, lockout assistance, and ongoing lock maintenance across multiple units. Call 301 453-8364 to set up service.

Automotive

Q Can you make a new car key if I lost all my copies? expand_more

A Yes. We can originate new keys for most vehicle makes and models, even if you have no existing copy. Our mobile units carry the equipment needed to cut and program keys on-site. Call 301 453-8364 for assistance.

Q Do you program transponder and smart keys? expand_more

A We program transponder keys, key fobs, and smart keys for a wide range of vehicles including Ford, Toyota, Honda, Chevrolet, BMW, and many others. Call 301 453-8364 to confirm compatibility with your vehicle.

Q Can you unlock my car without damaging it? expand_more

A Our technicians use professional non-destructive entry tools designed specifically for vehicle lockouts. We prioritize protecting your vehicle from any damage during the process. Call 301 453-8364 if you are locked out.

Q Do you service motorcycles and trucks? expand_more

A Yes. In addition to standard passenger vehicles, we service motorcycles, pickup trucks, vans, and commercial vehicles. Our technicians carry tooling for a wide variety of vehicle types. Call 301 453-8364 for details.

Q Can you replace a broken ignition switch? expand_more

A We handle ignition repair and replacement for many vehicle makes. If your key is stuck, the ignition is not turning, or the switch has failed, our technicians can diagnose and resolve the issue on-site. Call 301 453-8364.

Q What vehicle brands do you work with? expand_more

A We service most major brands including Ford, Toyota, Honda, Chevrolet, Nissan, BMW, Mercedes, Audi, Lexus, Jeep, Kia, Hyundai, Dodge, Ram, GMC, Subaru, Mazda, Volkswagen, and Tesla. Call 301 453-8364 to confirm your vehicle.

Q Can you extract a broken key from my car door or ignition? expand_more

A Yes. Broken key extraction is one of our core automotive services. Our technicians use specialized tools to safely remove broken key fragments without causing damage to the lock or ignition cylinder. Call 301 453-8364.

Q How long does car key programming take? expand_more

A Most car key programming jobs are completed within 30 to 60 minutes on-site. The exact time depends on the vehicle make, year, and the type of key being programmed. Call 301 453-8364 for an estimate.

Residential

Q Can you rekey my locks if I just moved into a new home? expand_more

A Rekeying after a move is one of our most common services. We change the internal pins of your existing locks so that old keys no longer work, and provide you with a fresh set. Call 301 453-8364 to schedule.

Q Do you install smart locks? expand_more

A Yes. We install and configure smart locks from leading brands including Schlage, Yale, August, and Kwikset. We will make sure the lock is properly fitted and connected to your home system. Call 301 453-8364 for a consultation.

Q Can you install a deadbolt on my door? expand_more

A We install single-cylinder and double-cylinder deadbolts on residential doors. If your door does not currently have a deadbolt bore, we can drill and prep the door for proper installation. Call 301 453-8364.

Q What lock brands do you recommend for homes? expand_more

A We work with Schlage, Kwikset, Yale, Medeco, Baldwin, and August, among others. Our technicians can help you choose the right lock based on your security needs and door type. Call 301 453-8364 for guidance.

Q Can you make copies of my house keys? expand_more

A Yes. We cut standard and high-security house key duplicates on-site. For restricted keyways such as Medeco, we verify authorization before creating copies. Call 301 453-8364 to arrange key duplication.

Q Do you repair damaged door locks? expand_more

A We repair and replace damaged residential locks including knob sets, lever handles, and deadbolts. If a lock cannot be repaired, we will recommend a suitable replacement. Call 301 453-8364.

Q Can you help secure my home after a break-in? expand_more

A Yes. We provide lock replacement and security upgrades after break-ins, including fresh deadbolts, reinforced strike plates, and upgraded hardware. Call 301 453-8364 for prompt assistance.

Q Do you work on sliding door locks? expand_more

A We service and replace locks on sliding glass doors, including pin locks, loop locks, and bar locks. Our technicians can assess your sliding door and recommend the most secure option. Call 301 453-8364.

Q Can you match my new lock to my existing key? expand_more

A In many cases, we can key a new lock to match your existing key so you can use one key for multiple locks. This depends on the lock brand and keyway compatibility. Call 301 453-8364 to find out.

Commercial

Q Do you install access control systems? expand_more

A Yes. We install and service electronic access control systems for commercial properties, including keypad entry, card readers, and integrated systems. Call 301 453-8364 to discuss your building's needs.

Q Can you set up a master key system for my business? expand_more

A We design and implement master key systems that give management universal access while restricting individual employees to designated areas. Call 301 453-8364 to schedule a consultation.

Q Do you service panic bars and exit devices? expand_more

A We install, repair, and replace panic bars and exit devices from brands like Von Duprin and Yale. We ensure your exit hardware meets local fire and safety codes. Call 301 453-8364.

Q Can you rekey our entire office after an employee departure? expand_more

A Full-office rekeying is a common request. We can rekey all locks to a new key set efficiently, minimizing disruption to your operations. Call 301 453-8364 to schedule.

Q Do you work with high-security locks for businesses? expand_more

A We supply and install high-security locks from Medeco, Assa Abloy, and Mul-T-Lock, among others. These locks offer pick resistance, key control, and drill protection. Call 301 453-8364 for recommendations.

Q Can you service locks on storefront glass doors? expand_more

A Yes. We work on commercial storefront locks including Adams Rite, mortise locks, and glass door patch fittings. Our technicians carry the hardware needed for most storefront applications. Call 301 453-8364.

Q Do you offer ongoing maintenance contracts for businesses? expand_more

A We work with businesses that need regular lock maintenance, periodic rekeying, or scheduled hardware inspections. Contact us at 301 453-8364 to discuss a service arrangement tailored to your needs Call 301 453-8364.

Q Can you help with ADA compliance for door hardware? expand_more

A Yes. We ensure commercial locks and exit devices meet ADA requirements. Our technicians understand accessibility standards and can recommend compliant hardware. Call 301 453-8364.

Emergency

Q What qualifies as an emergency locksmith call? expand_more

A Lockouts from your home, vehicle, or business are the most common emergencies. We also handle broken key extractions, lock failures, and situations where security has been compromised. Call 301 453-8364.

Q How quickly can a technician reach me? expand_more

A Response times depend on your location and current demand. We prioritize emergency calls and dispatch the nearest available technician. Call 301 453-8364 for an estimated arrival time.

Q What if I am locked out of my car at night? expand_more

A We are available day and night, seven days a week. Our team responds to after-hours situations promptly. Call 301 453-8364 right away for emergency assistance.

Q Will you need proof of ownership to unlock my car? expand_more

A For your protection, our technicians may ask for vehicle registration, a driver's license, or other proof of ownership before performing vehicle entry services. This safeguards against unauthorized access. Call 301 453-8364.

Q Can you change my locks immediately after a break-in? expand_more

A Yes. We treat post-break-in lock replacements as urgent service calls. Our technicians arrive equipped to install new hardware and secure your property. Call 301 453-8364 for immediate help.

Q What if my key breaks inside the lock? expand_more

A Broken key extraction is a routine service for our technicians. We remove the fragment and can cut a new key on-site so you are not left without access. Call 301 453-8364.

Q Can you open a safe if I forgot the combination? expand_more

A We provide safe lockout services for many residential and commercial safe types. Our technicians use professional methods to gain access without destroying the safe when possible. Call 301 453-8364.

Q What if I am locked out during severe weather? expand_more

A We operate in all weather conditions. When you are locked out and the weather is challenging, call us right away at 301 453-8364 and we will dispatch a technician to help Call 301 453-8364.

Payment

Q What payment methods do you accept? expand_more

A We accept cash, all major credit cards, and debit cards. Payment is collected upon completion of service. Call 301 453-8364 if you have questions about payment.

Q Is there a charge for the service call? expand_more

A A dispatch charge applies when a technician is sent to your location. This amount is communicated clearly before the technician arrives. Call 301 453-8364 for details.

Q Do you provide written estimates before starting work? expand_more

A Yes. Our technicians assess the situation on-site and provide a clear explanation of the work required before proceeding. You approve the scope before any work begins. Call 301 453-8364.

Q What is your cancellation policy? expand_more

A If you need to cancel after a technician has been dispatched, a cancellation charge may apply. We recommend canceling as early as possible. Call 301 453-8364 for full policy details.

Q Do you offer any warranty on parts? expand_more

A Parts installed by Mobile Locksmith Pro are covered under our 30-day satisfaction warranty. If a part we installed fails within that window due to a defect, we will replace it. Call 301 453-8364.

Q Can I get a receipt for insurance purposes? expand_more

A Yes. We provide detailed receipts for all completed services. These can be used for insurance claims, property management records, or personal documentation. Call 301 453-8364.

Q Do you require payment before or after the job? expand_more

A Payment is collected after the work is completed to your satisfaction. Our technician will process your payment on-site once the job is finished. Call 301 453-8364 to schedule service.

Q Do you offer discounts for multiple services or referrals? expand_more

A We appreciate our loyal customers and referrals. Call 301 453-8364 to ask about current promotions and how we can best serve your needs.